Disgusting Customer Service desk

On the 08 July 2024 at an hour of 13h00.. I went back to PepCell at Mams Square Mamelodi as promised that should I experience dissatisfaction on the phone that I had purchased for R2000 on the 4th of July, I am free & welcome to come back to the store.. Then since I was still within the 7days grant period I went back to raise concern Only to fall back into the hands of a disgusting customer service desk upon my return. A lady by the name of Rotondwa converted my love for my new gadget into a nightmare.. Regardless of my being in the store for more than an hour while waiting for her attention until my feet were sore to later come out of the office look at me & paraded back to the office to continue with her own business, I desperately kept begging for her attention.. I have never felt so ridiculed my entire life.. When she finally did focused on me she was clearly not ready to listen to my quest as I kept asking her for a solution to my connection issue.. She kept giving me a lot of different stories just to get me off her face. I asked for someone superior who can assist me decisively.. She said no one else except her & there's nothing she can do. I have to live with a phone that I cannot utilize at home.. The phone was already registered under two other people Email Adresses by the nane of Boitumelo, it showed 2 Emails to choose from, & it has a calender reminder that says it's time to take out her Babbage. Which proves this phone was already used & returned back to the store by two other different customers & I'm now the Third one but it is still sold as New & not considered Second hand.. My quest was for her to upgrade me into a Samsung Gadget at an extra R2000 since I'm experiencing difficulty connecting around my area. She told me she don't have time for illiterate people like me & shut the door on my face locked DE door back in the office.. I don't know which Qualification allowed her in that office to treat us like this, the little boy who is a trainee campaigning for Samsung tried his best to calm me down & apologized as he tried his best to accommodate me. She later again came out & not talking to me this time around.. When I finish paying my account I am definitely leaving Pep & their rude & cheating behaviors. I am off to Game Store.. They seem much more matured in business. My number is ***. I'm still sitting with a gadget that I cannot use & I'm still within the 7day return period. Thanks in advance..