Disgusting customer service at Pep/Paxi Mount Ayliff EC.

Disgusting customer service at Pep/Paxi Mount Ayliff EC.

Today(14th August 2020) me and my brother tried to send a parcel through PAXI at Pep, what a traumatic experience we had. Let me first say that I've use this service before but in other branches with no issues at all. So we went in one of the Pep branches in Mount Ayliff and asked for a Paxi parcel bag after deciding on the size of the bag we purchased the bag, the problem started when we gave them the name of where we were sending the parcel, they said they can't find the name of the destination so "WE MUST PROVIDE THEM WITH THE STORE CODE" like where or how were we going to get that? We don't work for PEP or Paxi. So we tried another branch not so far from the first and we delt with the same problem.

After a long exchange of words one lady asked us to spell out the name of the destination and that's how we finally managed to drop the parcel.

The level of incompetence in PEP/PAXI staff is rediculuos and disappointing. PEP needs to hire competent people or their employees properly this is unexceptable !

Viwe Mount Ayliff