DISGUSTING AND PATHETIC SERCIVE

On Sunday the 19th of January 2025, I went to PEP store to get a new cell phone charger as the one we bought in October was no longer charger. I arrived at the tills and was assisted by Lerato Kutlwano who took the charger, tested, and confirmed its not working.

She then started paging the supervisor. A lady by the name of Nthuseng, came looked at the charger and proudly said “ I see you bought this charger from PEP Home, go there to have it exchanged. I then asked if this is not a product sold and bought at PEP and why should I go to PEP HOME if they have stock. I further asked her since from when refunds/exchanges are done at the shop where the item was purchased? Does it mean if I bought an item at PEP Cape Town, I must return the item in Cape Town) I then asked to speak to someone senior and they called a lady by the name of SINDI who never bothered to come to the tills. 30 minutes passed whilst waiting for SINDI to come, I stood there looking like a fool. They kept looking at me like a fool until I asked if this SINDI person is going to come and assist. I was then told she went to the loo. I patiently waited there, now going for almost an hour. Then I decided to go at the back to check what is going on, where I got the shock the of my life.

1. Nthuseng sitting down and sorting out items ( this is the same person who left me standing at the tills saying she’s going to call Sindi) 2. Lerato was just roaming around the Ilse.

I then asked should I go inside the storeroom and call SINDI myself? They ignored me. I walked towards the storeroom, wand I was shocked to find unbothered SINDI on the cell phone sitting at her desk. She walked out, no greetings or whatsoever, I asked are you SINDI? No response from her, she asked her colleagues where the slip is. They gave her the slip and she walked out of the shop leaving me standing at the tills without any explanation. She came back after few minutes with R40.00 and threw it on the counter and said, “THEY DON’T HAVE THE CHARGER” and walked back to the storeroom.

I am utterly disgusted by the pathetic service I received yesterday (19/01/2025) Is it fair to wait for more than an hour for just an exchange.

I strongly feel disrespected and not being valued as a customer. I feel humiliated, especially throwing the money at the counter and walking away.

I am just wondering what qualities Puseletso saw Sindi when she put her as 2nd in charge. The level of professionalism of this Sindi person is really disgusting. Till today I am still traumatized by her behaviour.