DISGUSTED WITH PEP AND ABSA BANK

I am totally disgusted with Pep's Credit Card Dep., who is underwritten by ABSA Bank.

I was practically forced to open the account by their Sales Rep. He followed me around the store and got my name totally wrong (Ms. Vinge****).

They opened the Card in January. I only bought from PEP in February. Because I am a Pensioner with no transport I have to wait for a lift to the Mall. I paid R35 in March the first payment. They sent an SMS to say I was going handed over for: You have not paid your PEP account. Your payment is in default and reported to all bureaux. Pay R31 instore today to prevent further action. (I ask you, (R31.00). I paid R65.00.

I started emailing them on the 8th April asking them to close this account. What a lot of imbeciles they have working there. After each email I got the same message. And this was all in one message being forwarded. No one reads the rest of the emails, and I'm still waiting for them to close this account. They then told me pay R39.40 and get the staff at Pep where I paid to call them. Well they told me their telephone was broken and the "Manager" put my card and payment on the counter and left it there. Only when I asked what is happening did one if the ladies behind the counter give ne my card and payment slip.

The emails were from their Sales Representatives all asking the same questions: NATASHA JONAS - 10/4/2024; VIRGINIA KAYSER - 13/4/2024; MELISSA MEINTJIES - 19/4/2024; CHANTE CUPIDO - 21/4/2024. And this account is still not closed. And they put my buying up from R1900. To R2900. So more interest for ABSA. These are the questions every single one of them asked. And I rep**** in Red after each question. 1) At which of our branches did you last purchase on your account? Scottburgh Mall / Pep 2) When did you make the last payment on your account. 9 March 2024 - R65 3) Do you have a supplementary card holder linked to your account? NO 4) With which bank is your debit order? I don't have a Debit Order 5) How do you receive your monthly statements from us – do we send you an email or a SMS? SMS. So what do you do to get their educated staff to close this useless account.