SL
Samantha L

1 reviews | Active since Oct 2022

21 Sept 2025, 09:35

Disgusted service at Fairbridge Pep Brackenfell

After work Friday 19th September 2025, I popped by Pep home at Fairbridge shopping centre Brackenfell. Entered the store, grabbed a trolley and basket and went down the aisles. Whilst looking for a gift bag, there was a woman (store assistant) watching me, I made eye contact and smiled as she never said a word, she was just following my every move. I moved around trying to gather the perfect items for a bridal shower party... This lady was everywhere I was. I asked her for assistance and she bluntly shot me down. I left it and moved to pay. I asked her to split the items as 2 items marked down I wanted to laybye until payday, She refused and told me it's not for laybye it's already cheap enough, I asked her is that Peps policy as I have laybyed red ticket items before, she just kept on being blunt. I paid for the other items. But what got me angry is the fact how she Discriminated me. She isolated her focus on me and there were many clients in store, I felt violated, she made me feel like I'm there to come and *****. She was hostile at the tills, blatantly rude I would say. No customer etiquette at all. Mind you it's not the first time she doesn't GSTY.... I'm still shocked at her. Pep Fairbridge SC should be ashamed to have such staff chase away clientele. I will surely not shop there again, Jennifer you are a disgrace to the company and to Human beings, you don't have an ounce of Humility in you. Shame on you

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