Disgusted in Dineo's attitude

Disappointed in money transfer. Money was transferred on 13 November and today is 20th November and funds have not cleared. Call centre agent Dineo was very rude, she told me to wait for 72hrs. When I called in on the 19th November at 14h30 Dineo told me to wait for an sms with new details. I told her 72hr had long passed she said the sun has not set so I should wait till the sun sets. Today is the 20th and I still have not received an sms with new pin. I want my money please. I do not owe you nor Absa bank