Disgusted and Disappointed At The Consistent Poor Customer Service At Pep Hunters Retreat

I want to mention that I was very disappointed and disgusted by the poor service that I received at Pep Hunters Retreat in PE. I went to redeem and withdraw a payment I received, and the coloured girl who assisted me never greeted me, didn't speak to me with dignity and respect, and did not even thank me, but just gave me the money and walked off.

This is also not the first time I experienced bad service at this place. There was one instance where I wanted to get a refund for the earphones that weren't working anymore. The black woman who helped asked me so many questions, even though I gave her the slip for a simple refund and made me look like I was suspicious or trying to **** the shop. She eventually gave me the money, but did not acknowledge me and did not show appreciation for me.

There was also this one time when I was just walking into the shop to look at some items. There was this coloured girl working there who was speaking in Afrikaans to her colleague, saying that I n another disturbing instance, an employee was speaking to a colleague in Afrikaans and made comments about me that imp**** that I looked dangerous or was "scaring" her, simply for walking into the shop to browse. This was deeply offensive, especially as I have been a loyal customer who has supported the business many times and has never acted in a way that warrants such suspicion.

I always get bad vibes whenever I go to this Pep store, and I have never enjoyed my shopping experience there. I am very disgusted and angry that I don't get treated equally with respect like everyone else. It seems like I am not appreciated, so I will not ever set foot in and support this store again.