Disgraceful Service

I purchase a router at Pep @ the Atrium, Overport City , on 25/11/2020. It is not connecting to any device / computer ETC. I went to the store to return it this morning & what shocking service I received! The staff do not smile, they barely greet you. I was told in a very abrupt manner that the device will need to be booked in to the Service Provider & cannot be replaced as I returned it after the 7 day window period. I need to wait 4-6 weeks for feedback! I asked the Manager there to please expedite this as it is for work that I need it & she simply stated, it is system done, the Service Provider will receive a notification & will make contact to collect the device. The cashier who assisted me was no better, in a hurry to get rid of me due to the long queue of customers waiting to pay for their goods. Is customer service gone out the window nowadays...is it non existent! There was also another customer complaining about the service as well as the doors only opened at 09H15 & were supposed to open at 09H00 & we were still given attitude when we needed assistance. Won't be shopping at Pep again anytime soon...