Discriminatory Treatment at Galleria Mall PEP Store (7 February 2026)

The 3rd week is coming to an end, and I have not received any feedback regarding the treatment I received. Should I let this go , it will continue , and other people will be mistreated.

am writing to formally lodge a complaint regarding an incident that occurred on Sunday, 7 February, at your PEP Home store(P5684) at Galleria Mall, in Amanzimtoti.

After standing in the queue for a considerable amount of time, I asked the cashier about tissue oil, as there was none visible on the aisle. She pointed in a direction and told me I would find it “that side.” I informed her that I had already checked and that there was nothing there. She responded by telling me that I could go and check again.

My partner remained in the till while I quickly went to check. I only managed to find one bottle, although I had intended to purchase two. When I returned — within a very short time — I found that the cashier was assisting two white ladies who had been behind me in the queue.

I was deeply upset by this, as I had been standing at the front and had not left the queue to shop further, but only to retrieve an item after seeking assistance. I felt that I lost my place unfairly.

When I raised my concern about being skipped, the same cashier responded unprofessionally and told another customer that I “must be sick.” I experienced this comment as humiliating and discriminatory.

The name tag that the cashier had was written NALEDI.

I then requested to speak to the store manager. Despite clearly expressing how unhappy and uncomfortable I felt, the manager did not meaningfully engage with my concern and simply provided me with the Customer Care number. I felt dismissed and unheard.

I contacted Customer Care immediately on the same day and was informed that I would receive feedback. To date, I have not received any response.

This entire experience left me feeling disrespected and unfairly treated. I am requesting a formal investigation into this matter, including a review of in-store conduct and service protocol. I would appreciate written feedback regarding the outcome.