Disaster of a customer service

I went PEP cell Davenport with my colleague to post some documents for our clients, I have never experienced such desrespect in my entire life. The lady that was helping us by the name of Bavelile Mdletshe, was beyond rude, she even said "Niyangijwayela" who says such to a customer? It was an issue to a point where one of our packaging was damaged because of her negligence and stinky attitude. One of the package we ended up not posting because we had to buy a new pack, which we didn't because we were given no extra money. Went back to work explained to our management, we had to go back with our supervisor to the store asked for her manager, who was clearly on her side defending her. They is clearly no code of conduct, she was asked, u said to the customers "Niyangijwayela"? She rep**** in front of her manager "vele Niyangijwayela" even today our package still need to be sent to the client.

I personally send an email to their customer care, formally complaining about this, up until today they haven't rep**** to my email, which makes me wonder why pep have customer care. I believe that lady was constantly rude to us because she knew they will be no consequences what so ever, she will continue doing it to other costumers.

PEP was the brand I respected but after what happened on the 1st of July 2022 I lost respect I'm disappointed.