Disappointing service from PEP and PAXI

Everyone is excited about tonight. A tradition to open christmas presents but i am angry, disappointed because a family will not be joyful tonight. The reason *********** staff and so called Management from PEP and PAXI! A parcel was taken in on my behalf by staff at PEP Shoprite Three Rivers assuring me that the parcel will be in Stil Bay today on 21 Dec 2018. I followed the tracking. This morning I phoned the call centre of PAXI spoke to Christopher. He told me he made an urgent note for the courier company RAM to contact me and confirm when they leave as the parcel was in George already according to him. 30 minutes later NO reply! I phoned AGAIN to be transferred to a very arrogant "Manager" called RYAN. After a long inconclusive phone call agreed to e-mail the courier company RAM to follow up and promised to return my call with info within an hour. Needless to say this never happened! After another phone call I was told he wasn't available and in a meeting after 15h00? I left an urgent message . Still no reply. I phoned AGAIN at 16h11 and was told by an agent he (RYAN) doesn't have the tracking number as he needs to go to his laptop to search and a 1000 excuses! After repeating the whole episode and tracking number to the agent I was transferred to him all of a sudden. RYAN couldn't even remember our conversation! And the lame excuse he was busy following up on other clients and did not receive a reply from RAM! After I reminded him my calls are all automatically recorded. He AGAIN promised to follow up and phone me back. It is 18h05 and STILL no call. With elderly people not receiving their gifts tonight and NO idea or indication when RAM will deliver to PEP Stil Bay. Your service is unacceptable and I will recommend NO one to make use of either company!!!