Disappointing Service and Lack of Customer Care

I was disappointed with cashier Lizy's service at mall of the south(Johanesburg). When I tried to send my parcel to KZN, she claimed it wouldn't fit in the bag and displayed an attitude without even checking. I

insisted we verify first, and it turned out the parcel fit perfectly without any struggle. When she asked for my ID, I explained I didn't have it, said I won't be assisted until offered option of using license something she should have suggestioned

Her attitude was concerning and made me wonder how many customers she might have turned away. If I hadn't pushed for help, I would have left without being assisted

This experience highlights a lack of customer care and professionalism, which could harm the company's reputation