Disappointing Customer Service at PEP PE Greenacres, C J Langenhoven Dr, Newton Park, Gqeberha, 6045 – Lack of Assistance with

I am extremely disappointed with how PEP PE Greenacres, C J Langenhoven Dr, Newton Park, Gqeberha, 6045, has handled an incident involving my missing parcel.

I realised that my parcel had gone missing while shopping at the store on a Saturday 26 September 2026. The following day, I contacted the store to request assistance with CCTV footage, hoping to establish what had happened.

Instead of receiving proper guidance, I experienced what I felt was a dismissive and unhelpful attitude from the store manager. I was referred to Customer Service, who informed me that the manager should have escalated the matter to the Area Manager.

After following up in person, I was eventually told that the Area Manager had been contacted and that I would receive feedback. To date, I have received nothing.

I have since opened a case with SAPS, but even the investigating officer has reportedly struggled to obtain the footage, with the explanation that the store manager is unavailable.

My concern is not that PEP is responsible for my missing parcel, but rather how poorly my request for assistance has been handled.

As customers, we deserve respect, clear communication and reasonable cooperation, especially when an incident requires police investigation.

I am sharing this experience to raise awareness and encourage PEP to take customer concerns seriously.

PEP Head Office, please intervene, preserve the relevant CCTV footage and assist SAPS with the investigation before potentially important evidence is lost