Disappointing customer service

<p>On the 27/07/2017 I purchased a black and grey duvet set from pep store in Mitchels Plain Cape Town. On the first day I put it on my bed and was extremely satisfied and happy with my purchase. The next morning i saw that one button had came off. I did not take much consideration as it was just one button, but as the days progress most of the buttons were coming off. I went back to the store on Saturday the 05/08/2017 to exchange it for another one. I got to the store and I approached an employee named Keenan September who took a look at the duvet set and took it to the back of the store to the manager Shaheeda david. To my horror Keenan then got back to me and told me that they could not take the duvet set back as it was used. I requested to speak to the manager as I felt that this was the worst customer service experience as though I was just meant to accept the response and leave with the faulty duvet set. The manager came out after 5minutes and she informed me that they would report it to the head office on Monday 07/08/2017. She took the proof of purchase aswell as the bed set. I did not have much faith as it seemed that she was just brushing me off. Today is the 10/07/2017 and i have still had no response to my complaint. I purchased the duvet set because I needed it and now I do not have it nor do I have any sort of refund so that i can purchase another. I find this sort if service highly unsatisfactory</p>