Disappointed with customer service.

So disappointed. Contacted Kenwill on the 02 August as I needed a parcel sent on the 28th July by the 03rd of August. Explained I have no desire to rush their deliver to the store etc and I am more than happy to collect in the Durban area anywhere to save them a trip and enable me to get the items sooner. Despite being promised a call back on 02 August - no call came. I call again on the 03rd and they now say I cannot collect from the Hub as it is not the ordinary procedure. I am happy they deliver it to me at an extra charge as long as it is today but that would be more effort for them which I am trying to avoid. I am just trying to get my parcel today and I am willing to put in the leg work however they will no assist in anyway. So disappointing. Spoke to a manager and his answer is the same thing. Sorry cannot help you. Just wait...