Disappointed Return Query

Hi, i would like to state that i had a problem with the PEP store when i wanted to do an exchange of the item that was bought in January.

I bought school clothes in January at PEP Galleria.

And i had to change the size of the trouser i bought for my son which was bigger. The exchange was done at the PEP Workshop and they took the original receipt as they advised that they keeping the original receipt.

There after the toughies shoe was damaged and i took it to the Workshop store and they ask me for the original receipt and i advised them that it was taken by them when i was doing the exchange.

That where they advised me that they need the receipt to be able to assist me. I then contacted the Galleria shop where they were able to advise that they managed to pick the original receipt, i then call the Workshop store advising them about the information i got from Galleria store.

However the person in charge advised me that there is nothing they can do as the receipt in not with them, it with the Galleria shop, of which that the reprint. The original receipt i left with them.

I feel so disappointed in the way that i was treated as the customer and i even have the PEP Club card now i don't understand the use for it.