Disappointed customer

Good Day..I am writing this message due to my very unpleasant experience today at pep retreat branch I am still feeling very upset about this as I was told I was not allowed in the store my 3 year old son due to COVID-19 why today when I have previously been there at that store during COVID-19 with my son with me..the guy in the pep uniform that hands you with the basket as u enter showed empathy when I was talking to him but the security or who ever he was as he wasn't wearing a pep uniform wanted to hear nothing about It and just blantly refused me access he expected me to leave my son Infront of the store at the basket section did he seriously think I would leave my son alone with all these things happening in our country and it doesn't make sense to me that my son can be in the store at the front section but not in store also what difference does it make whether his at the front or back technically he would still be in the store. Not to mention that there was no sign at the entrance that states no kids allowed..I was there on Saturday also even a receipt to proof and there was kids in store. I was so upset that I feel that I wouldn't want to go to shop at any pep store in future..I was a regular,loyal and very satisfied shopper at pep stores as I always get my son's clothing which I love and crèche snacks there as he enjoys the lekker brand peanuts and raisins as well as the fruit flakes but now I would rather shop somewhere else.

To much disappoint I have even reached out to them via Facebook but still not respone or even acknowledgment of my complaint.