Disappointed

Mall at Carnival PEP Customer service agent, Thando Ntshangase was as rude as ever when I came to pay for my Telkom account. I got to her counter and placed the printed statement I got from Telkom 10min before I went into Pep. She her hand on her chin and seemed uninterested in assisting me. Her only problem with me was that I didn't mention that it's an account for Telkom.

As far as I know, it is common courtesy to accept what's given to you at that time. I work at the airport myself, deal with passengers everyday and we are given itineraries all the time even when we know where the passenger is going. Fact of the matter is, you need the document presented to you.

As soon as her manager (Lizzy) came to the till, she changed the goalpost and said her problem with me is not mentioning what account it is otherwise she will make wrong payments. I believe that's not even valid enough for her to give me attitude the minute I walked up to her. How do you possibly make a mistake with the very same paper?! The only reason I'm writing this unsatisfactory letter, is because her manager failed to discipline her which definitely means she's used to being this RUDE with customers. It is unacceptable behavior at the very least. Of course, I raised my voice in frustration and her unapologetic response was that I'm making noise for her. This whole unnecessary argument could've been avoided if it wasn't for her disrespectful nature towards her manager too, I wouldn't have. She needs to be disciplined