Detestable, appalling, outrageous and disgustful management at PEP.

<p>I went to the Mitchells Plain PEP stores branch today to return a mobicel phone which I have purchased on 30/01/2017. The device was purchased on the MTN network. The manager assisted me, asking me what is the problem with the handset, which I have advised her that the mobile is not charging. She went to go and test the device. The manager returned and advised a shop assistant to assist me in booking in the handset, She only took the handset and batterry and told me I could take the rest of the accessories home again, and told me to sign the book-in page and only advised me it would take 6-8weeks! Really in which reallity does it take that long? I took my papers and went home, after I got home I remembered my days as working for MTN that the device has a 6month warranty for replacement. I called the repair centre to confirm my suspision, the agent informed me that the way the device was booked in was for a repair and not warranty assesment, and they would reject if it is found that the device still qualify. I went back to the store and requested to speak to the manager. She was very friendly at start after which she told me that she understood and called the shop assistant to assist me again. I requested the Manager to give me the regional's number as clearly the staff does not know how warranties work. She had one hell of a attitude and she handed a piece of paper with customer careline number and the assistants name, and when I requested her name, she waved her name badge in my face after she stormed to her office, another customer who stood besides me was shocked by this. I want to know who gives these people training and customer service is very poor! I want to know what is Head office going to do about this, as I want a replacement handset as in today's age a mobile is your life and they should train their staff and management better. I don't think that I would want to deal with that store anytime again soon.</p>