Defective cellphone

To whom it may concern.

On the 15th March 2022 at 17:08:21 I purchased a Samsung A03 from Pepcell Daveyton Mall.

Seven days later (22/03/2022) the handset kept displaying "Sim not detected ". I took it back and got another gadget, but the omen was still in the air and I experienced the same difficulties.

I took it back again and with the assistance of the store manager Zinhle who called someone and got instructions over the phone as to how to reset it, That was in June.

The following month, 19 July 2022 the spell continued and I was then told by Zinhle that: " They will take it to their supplier . It was duly booked-In by Esther on even date at 16:53:24.

Today(20/09/2022) I visited the store to enquire about the progress regarding my device, I was told:- ° Not ready °Must pay X amount for the courier °There is Nothing they can do.

I shall NOT publish the surname and the number of the Arrogant Area Manager out of respect for POPI [Protection Of Personal information Act], But will just hint the name,first 3 and last 4 numbers. Name: Kenneth..... Number :073.... 4958

The full details shall only be disclosed during Litigation in an appropriate forum.

NOTE S(20) of CPA 68 of 2008.

I have tried to ameliorate the situation and have exhausted the first instance in good faith but I'm left with NO choice but to refer the matter to the National Consumer Protector and/ Or Ombudsman. Seek redress in the form of Replacement, Repair or Refund for the defective cellphone. Also probe the Discriminatory behavior and treatment from Kenneth Persuant to S(40)(1)a read with S(40)(2) of the CPA 68 of 2008.

PATHETIC AND CATASTROPHIC SERVICE.

REGARDS

SESI