TS
Thembekile S

1 reviews | Active since Feb 2017

17 Feb 2017, 11:10

**************** at Pep store in Duduza rank(Kwathema)

<p>i went onto a Pep store in Duduza Rank(Kwa thema) to buy some items and was assisted by Mpumi. I then gave the teller R200 but she captured R100 as if i had paid R100 and proceeded to give me change for R100. I then realised that she has short changed me after leaving the store and i immediately returned to ask her to rectify her mistake. this was a less than 2 minutes after makingthe purchase. She maintained that she had already cashed-up and that her float is on par with what she has been charging for the day. i asked her to check camera but she maintained that there were no cameras at the store which means i could not prove that i had given her R200. i feel this is competely inappropriate and was ****** but the manager could not even assist or hear my story. i even phoned the call centre and was told that there isnt anything that they can do for me meaning they are taking the side of their employee instead of a disgruntled customer who made a purchase at their store . This in essence means we are not protected as customers even though we are in the process paying their salaries by making purchases at the store.</p>

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Replies (1)
PEP
PEP's reply17 Feb 2017, 12:58
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP