1 reviews | Active since Feb 2017
**************** at Pep store in Duduza rank(Kwathema)
<p>i went onto a Pep store in Duduza Rank(Kwa thema) to buy some items and was assisted by Mpumi. I then gave the teller R200 but she captured R100 as if i had paid R100 and proceeded to give me change for R100. I then realised that she has short changed me after leaving the store and i immediately returned to ask her to rectify her mistake. this was a less than 2 minutes after makingthe purchase. She maintained that she had already cashed-up and that her float is on par with what she has been charging for the day. i asked her to check camera but she maintained that there were no cameras at the store which means i could not prove that i had given her R200. i feel this is competely inappropriate and was ****** but the manager could not even assist or hear my story. i even phoned the call centre and was told that there isnt anything that they can do for me meaning they are taking the side of their employee instead of a disgruntled customer who made a purchase at their store . This in essence means we are not protected as customers even though we are in the process paying their salaries by making purchases at the store.</p>
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
