Customers aren't stupid. Don't fool us

<p>On the 24th of April, I returned a phone which was faulty from the day I bought it. Unfortunately, I was not able to return it within the 7 days for a new phone, and managed to get time to return it on the 24th April, booked in for repairs. Upon booking in the phone, I was told that it will take 3 to 4 weeks. </p> <p> </p> <p>Today (28 May 2016), is 5 weeks. And I haven't heard a word from the pep store. So, I decided to go visit the store, and I was told by the manager that he got feedback that the phone is being fixed, so I asked, why does he not let his customers know? 5 weeks and I hear nothing! He said, he only got the feedback in an email this morning. Very strange that mobicell has operators working on a Sa****ay morning giving feedback about cellphone repairs. So the first thing that struck me was that this manager is talking thrash!! So I said may I please see the email, and he said sure no problem. So he went to his office, after 5 minutes he comes out with a printed page, saying here is the report of your phone.. which has some OBF report and the page was titled "to do report". So this didn't seem like an official report by mobicell, and nor did it look like an Email, like he initially said. So I had a closer look at the IMEI number on this so called report, and it doesn't even match the IMEI number of th phone I sent in for repairs. </p> <p> </p> <p>So instead of a manager actually telling me about the status of my phone he thinks I am stupid and can just get away with it. It's been 5 weeks and I can't even know the status of my phone when I got told it will take 3 weeks. </p> <p> </p> <p>Please sort this manager out. You do not bull**** customers. And he tried to justify it, by saying he sends customers SMS when the phones are ready. I don't care. It's been 5 weeks and I want to know where this phone is. I bought a phone because I NEED a phone. Not because I want it to sit for 5 weeks in a locked draw. </p> <p> </p> <p>Can I please have a refund on the phone as o do not want to deal with **** services provided by a useless chain store with an *********** manager. When I told him I am going to complain to PEP STORES, He followed me all the way to my car to justify it. But there's no justification needed. I am not stupid, he can try his luck with someone else. I don't want that phone. I want a refund NOW! </p>