Customer Service with DSTV

I'm am terribilly dissapointed with the poor customer service I'm receiving from your Witfield, Gauteng branch. <br> <br> I bought my daughter a DSTV decoder there on Saturday for R799 including installment ( and I could have bought it at Game for less, but I normally support PEP). I was promised that the staff will phone me back, same day, to let me know about the installment. Not a word, untill I phoned at 17:30pm. Then I got told they were planning to phone me but decided not to as they were not sure if I am allowed to have calls at work... Oh and installment have not been arranged yet! This is unacceptable POOR customer service!!! Looks like customer service ends once cash have been paid for goods and services. <br> <br> Like I said, this is unacceptable, I will be reporting this to DSTV, as there is a contract between PEP and DSTV.<br> <br> Do you want me to return this DSTV decoder for my cash back and rather go buy it for less at GAME and better service???<br> <br> Terribilly dissapointed,<br> Debbie van den Berg