Customer service? What is that?

I bought an AG Mobile cellphone from PEP Cell 4731 at the Richards Bay Zinkwazi Mall in mid April after having my phone ******. The phone froze on 8 June so I took it back to PEP Cell for repairs (10 June 2015). The (reluctant) assistant told me to expect the phone back in two to three weeks.<br> So naturally on 23 June 2015 I call Cell C to enquire about the cellphone and was informed that the phone was not in their system. A day later I was informed by Cell C that the cellphone had only arrived by them 13days after I booked it in.<br> I call the branch to get answers as to why I was **** to about the repairs timeline and received nothing but attitude from the staff and manager. When I informed the manager that I expect to receive my phone back in the time that they had promised me initially or I will escalate the matter, she told me that she is not afraid of threats. REALLY????<br> Today, 15days after I was meant to get my phone back... nothing, not even a message in a bottle... complete silence.<br> <br> Some customer service courses are in order