Customer service down the drain

I own a business in the plumstead area and was trying to assist my employee get an account at pep stores as her twin grandkids was born. She app**** and was told to her that she needs to wait at least 2 weeks for it to be approved,which she did but 2 weeks passed by and 3 weeks passed by,she went to her nearest pep store in retreat and it was told to her again that she needs to wait for head office to approve it,she understood and waited,on Monday 12 June 2023 she got an sms saying it was approved,she then went the Tuesday to plumstead pep stores in the checkers shopping center,which I assisted her,the cashier CHELSEA takes the sms and goes to the back and comes back saying oh there's no account cards I then asked what's the next step forward,she says oh she doesn't know but they haven't had cards for a while now already.no customer service from her at all,never a smile even. Now I'm not asking to go ***** a card,this women went up and down trying to get the account and now she's turned back with no clue what to do,and to top it off she gets to the till and no customer service from the cashier or any accomodation at all,I then went to Tatum which was folding clothes on the floor,she gave us such nice customer service and said she wil ask the acting manager what's our next step forward, nobody even offered to call a other store to find out if they have cards so that we don't need to drive up and down,now I won't even ask as I worked in customer service before and this is common knowledge when working with people. While waiting for Tatum to get back from the manager,Peter comes with his lunch in his hand, clearly his on lunch,and he asks if he could assist us in any way,such a polite friendly guy, always a pleasure seeing such a face at that store,I smiled and said no thank you as we were assisted already. Tatum comes back to us with the same story and says oh they don't have and there's nothing they can assist with as we need the card I then got upset and said it's bull because how are we supposed to know which store has available cards etc,,or just try and get the cards to the plumstead store even!I asked head office number,I didn't even bother calling head office,it's not only one staff member with no customer service,even the manager didn't get up from her chair and help assist us.Now what gets me upset about pep stores in plumstead, Peter,Monica that entire team that used to work there in the past had the best customer service ever,I stopped going there, nobody greets politely anymore, nobody assist you,that stores customer service is down the drain,and being said,my business is situated a throw stone away and I stopped popping in there,it used to be my go to store but not any longer,I worked in customer service before and you should try and assist any way possible,but not the new staff at pep store #Huge disappointment Won't go there again