customer service at pepe home mabopane

i was falsely accused at pep home by a cashier at mabopane station she even have the to send someone at my work place to tell me i must come back from the store because i stole pepsi,,i was hurt and i complaint but nothing from their custome service the only thing they do is "we received your ticket we will take this to area manager"so yesterday somebody called me saying the area manager is on leave(hospitalised) so i was shocked,,so now am not suprised by their behavior it because they know evev if we complain nothing is going to hapen,,we are just wasting our time complaining ,,am so hurt xem