Customer service and common courtesy is lost!!!

<p>I went to PEP Florida to purchase a phone. I was handed over to Pauline by the lady who initially assisted me. In the beginning the lady asked me step aside while she gets someone to bring the phone to the counter,she eventually went to collect herself and left it on the counter and asked Pauline to assist once shes done serving the current customer. Once she was done serving 2 customers she called me "Hoza sisi" what happend to Please???</p> <p>When I got to her she says ID,I asked her what about ID? Then she repeated herself and said ID! I asked her again,what about ID? Then she finally said,Keaikupa. As I was taking it out,she asks me, do you not know that your ID is required with phone purchases? </p> <p>I do know that but,how am I supposed to know that she needs my ID if she only says ID and doesnt ask for it? Is it that diffucult to say,please give/hand me your ID? Then she still has the audacity to ask do I not know my ID is required? Who says that but Pauline!!</p> <p>The sooner we all start understanding that we all offer a service and each person deserves good customer service,the better and smoother sales will be.I am totally disgusted at the current state of service in SA. Pauline,I dont want you to lay a red carpet for me,I just ask for proper and decent customer service with BOTHO. The securiy at the door should give you tips on SERVICE!!</p> <p> </p>