Customer safety and security and bad service from PEP STORE

I am absolutely devastated with the situation i am currently under due to Pep store THE GLEN MALL... My safety and security was not adhered by PEP STORES. 21.03.21 i visted the store for winter shopping for my daughter. The 1st episode i experienced was was being pick pocked in the store and only ti rralise all this when i was making payment at the tills. The money i had in my bag amd my phone was ******... I advised the shoo manager who was told by the cashier and suspected i was ****** by some ladied around the storr who she suspected they were shop lifterd she said.. As shocked as i was i asked for camera recordings to try n help myself in what had happened to me she told me they don't have recordings but i need to go to the CENTER OFFICES THEY CAN ASSIST. A female security came to fetch me from the store to go with them to the security offices as told by the shop manager as well after the incident in the store.We walked to the security offices only to be questiomed if i was not aware that i was being ****** and them too telling me they cant assist me with what happened. As terrified as i was I continued with cashier and decided to make a laybye since all the money i had was ******. I laybyed a bundle of 8 of clothings with PEP with a deposit... Today 1.6.21 i aaked my sister who worked at tge mall as well to please payoff my laybe. She was tolf that my laybe has been canceled sinve i hadn't come back for any payment,how so simce mg laybe was only to expire 21.07.21...i was never given a call from a pep agent or consultant to advise me of any notifications or consiquences regarding my laybye.. I am beyond dissappointed and very angry in all this. I demand my customer rights amd safety rights from PEP regarding this whole issue,if not i will take this matter further to court.