Customer complain

I am writing to express my disappointment and frustration with the service I received at the Pep Store located at Siyabuswa Retail Mall.

On the 6 March 2025, I visited the store and attempted to process a refund and exchange. Unfortunately, the sales assistant, Bonny, refused to assist me and was extremely rude and unprofessional. She used profanity while speaking to me, which made the experience even more unpleasant.

I was shocked and disappointed by Bonny's behavior, as I have always been satisfied with the service I've received at Pep Stores in the past.