Customer Beware

My email to PEP’s CEO As a regular customer of your Scottburgh Pep branch, I believe it to be in your interest to be informed of the following experience my wife and I have to endure at this store: 1) Today, 31.12.20, we selected three identical shirts of differing colours to purchase. To our surprise, they were marked-up at varying prices? R59.99, R99.99 and 149.99. The garments in question ref... DBA38-BS20-258345, DBA37-BS20-258345, DBL96-BS20-258352. 2) Upon questioning these extraneous prices, the Manageress, Kanthie, at 4278 - Scottburgh Branch, informed us the cheaper garments were ‘old stock’. 3) If so, why were they all on the same rack and not classed as ‘special sale items.’? Does this boil down to shabby housekeeping, or blatant greed by Pep? One finds it impossible to justify such gross increases of identical garments. Please do enlighten us as to the reasoning behind this monstrous hike? 4) For you information, over the years, we have never found this store to be managed as one would expect. For instance, returning items is a nightmare, for one is immediately under no misconception that Kanthie is not happy and gives voice to condescension as to why you did not check the item first or tried it on. 5) When I explained this to her today, she flatly denied her lectures and anger. The mind boggles, indeed! 6) I am not aware of the amount of float the cash registers hold at opening time, but should one return an item, the lady always declines as there is not enough cash in the tills? 7) The cash registers are rarely ready and waiting at opening time, one operational till is the norm...Bad housekeeping again, possibly, or is this Pep policy? 8) Should you send a mystery shopper to this store and have them return an item/s, this may confirm my complaint is founded. 9) I explained to the manageress that I would be contacting you, regarding the aforementioned anomalies, to which, with the utmost panache, she informed us to contact you by all means and promptly gave her name. So convinced you would do nothing, as she is a long-termer. One of the untouchables one deduces, if true. 10) In summing-up, my complaints are most valid, but how many customers take the time to address their misgivings in order to correct the wrongs one suffers? Not many, if any, as my years in business enlightened me. I look forward to your reply in order to determine if complaints are taken seriously by Pep. Kind regard and a prosperous New Year Ian D Walker I received a reply from CEO, offering his regrets regarding our experience and would investigate the matter. To date, he hasn’t offered his findings or excuses?