AS
Antoinette S

1 reviews | Active since Jul 2013

21 Feb 2015, 14:12

CUSTOMER ACCUSED OF *****ING

I am deeply upset by the service we received at the Mall of the North Branch - Polokwane today. (21/02/2015)The lady that was serving us blatantly accused my husband and I of *****ing. I really take exception to this because even after showing her that the product did not belong to your group. She continued to be rude of which I cancelled my purchase. <br> <br> We went next door to buy the items and returned wanting to speak to a manager, who himself is under trained as he could not give us a logical explanation as to why she would treat us in that manner. A lot of shouting happened between us of which no apology was forthcoming and on our exit they laughed at us. <br> <br> WHAT GIVES YOUR STAFF THE RIGHT TO TREAT PEOPLE THIS WAY!!!<br> <br> I WANT A PERSONAL APOLOGY FROM THIS WOMEN AND YOU PHONE ME WHEN SHE CAN APOLOGIZE TO US.<br> <br> I ALSO WANT YOUR STAFF TO UNDERGO TRAINING ON CUSTOMER SERVICE BECAUSE THEY HAVE NO RIGHT TO TREAT PEOPLE THIS WAY.<br>

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Replies (1)
PEP
PEP's reply23 Feb 2015, 08:57
Official
Hello JulesSaville,

Thank you for bringing the matter to our attention.

We also received your complaint via our website.

Someone from PEP will contact you soon.

Regards
PEP