CRAZY ********* SERVICE

Good day

I am extremely irate because i bought my son a phone on 27 November. The phone was faulty and my mom returned it on 4 December and was told that 8 days has passed. I dont understand where the 8 days comes from and its ridiculous because 27-4 is 7 days. Further to this my mom was told the device could not be replaced because the time had elapsed and there was nothing Elizabeth could do. ALL of a sudden when im asking for a manager she tells my mom to bring the slip.On the 12 December!!!! HOW ABSURD IS THIS WOMAN!!! NOW I AM EXPECTED TO CALL AROUND AND SPEAK TO AREA MANAGERS!!! THIS IS CRAZY!

I WANT MY MONEY BACK NOW IMMEDIATELY AND I DONT WANT ANY STORIES!!