Concern Regarding Standing Policies for Retail Staff

Subject: Concern Regarding Standing Policies for Retail Staff

This is not a service complaint, but a serious concern about the working conditions of staff particularly women employed at Pep, Ackermans, and other retailers in the same group.

Many employees are required to stand on their feet for entire shifts, including pregnant women, older staff, and individuals with chronic health conditions. Extended standing for long hours places unnecessary strain on the body and can lead to long-term health issues.

In contrast, a number of other retailers have adopted a more modern and humane approach by providing high bar stools or supportive seating that allows employees to remain efficient while still serving customers professionally.

In 2025, expecting staff to stand for excessively long periods—while managers are seated in offices is outdated and unfair. It impacts morale, wellness, and productivity.

I am requesting that management urgently review these standing-only policies and consider practical solutions, including:

Providing high stools or supportive seating at tills and service points.

Implementing rotation systems to reduce continuous standing hours.

Allowing pregnant employees or those with medical conditions reasonable accommodation without fear of penalisation.

Updating health and safety guidelines to align with modern workplace wellbeing standards.

Conducting a formal ergonomic assessment to identify risks and improvements.

This is about dignity, fairness, and responsible leadership. Staff are the face of the brand, and supporting their welfare will only improve service delivery and customer experience. I hope this matter will receive the attention it deserves.