Complaint: Repeated Harassment Calls for Incorrect Debt Collection Contact

Complaint: Repeated Harassment Calls for Incorrect Debt Collection Contact

I am submitting a formal complaint against PEP Stores / Pepkor Credit Department regarding continuous and repeated telephone calls made to my cellphone number over a period exceeding 18 months.

Despite repeatedly informing your agents that I am not the person they are attempting to contact, and that my number is incorrectly linked to an unknown individual, the calls have continued on a near-daily basis.

I have requested multiple times that my number be removed from your systems. These requests have been ignored and I get up to 6 calls a day.

In addition, I have received calls outside normal business hours, including evenings and weekends, which is highly intrusive and disruptive. Most recently, after warning that I would escalate the matter due to ongoing harassment, the call frequency increased rather than stopped.

This constitutes:

* Repeated harassment * Failure to correct inaccurate personal data * ******** continued processing of my contact information under POPIA after notification of error * Invasion of privacy through after-hours contact

I am not the debtor or individual you are attempting to reach, and I have no association with them whatsoever.

I now formally request:

1. Immediate removal of my cellphone number from all PEP / Pepkor systems 2. Confirmation that my number has been removed from all third-party collection and tracing systems 3. Immediate cessation of all calls, SMS, and communications to my number

If this continues, I will escalate the matter further to the Information Regulator and pursue additional legal remedies.