Complaint Regarding Faulty Phone & Poor Service – PEP Flora Centre

I am writing to lodge a formal complaint regarding a cellphone I purchased from PEP Stores at Flora Centre. I was assisted by Tsholo and Khanyi, who were very helpful during the purchase. However, after only two weeks of use, the phone began switching off by itself. I returned it to the store, and it was booked in for repairs. After another two weeks, I received the device back, but the exact same problem persisted immediately when I checked it in-store. I then requested a refund or a replacement, as per my consumer rights, but the manager refused both options. I even offered to pay in extra to take a different phone, and that request was also denied. This experience has been extremely disappointing and unprofessional. Due to this, I will no longer be purchasing any digital devices from PEP Stores again. I trust that this complaint will be taken seriously and that appropriate action will be taken regarding the poor service and inconvenience I have experienced.

Kind regards, Ashley