COMPLAINT ON POOR CUSTOMER SERVICE

If I had an option to give PEP store no start at all I would. They don't even deserve one star. The staff is poorly trained on customer service and has ill-mannered, at least the ones I engaged with. I have a school shirt and pants that I need to exchange, unfortunately I don't know how to neatly fold the shirt to make it exactly as it is when you buy it. Today, I went to PEP on Hillstreet and spoke to a Matha a lady who wears spectacles, she was so dismissive and told me to fold the shirt and I explained that I don't know how to but there's nothing wrong with it no damage, she didn't even have the courtesy to show me how and left me hanging. I went to PEP at Pinecrest Centre, I politely explained my situation to a lady I spoke to a cashier with no name badge at till 5 who said the lady at the back will shout at her if the shirt is not folded like it should be. I tried again but got annoyed and left. My last stop was PEP at Simunye, they called a manager the lady is named Pretty and she is so rude, not customer oriented, not friendly and didn't give me even time and attention. She spoke from a distance and said she doesn't attend to such things, customer know the drill on what they must do and left. I followed her and asks her to show me how to fold this shirt and she said she can't that's not her duty. There's a polite colored girl who said it'll be a loss if they take this shirt. Maybe I'm wrong they all didn't even try to help me, for a senior Pretty belittled me and was so rude. I'm so disappointed by all these stores and the staff. Please teach your staff to do better.. and imagine, I still bought a pair of underwear for my daughter before I left the Simunye branch. What a shame!!!