Complaint not resolved.

I visited Pep Golden Acre Mall yesterday and had a disappointing experience at checkout. I decided to write a review on their page calling for help explaining that I paid with a R50 note, and the cashier returned a R10 note as part of my change. Unfortunately, I only realized later, while I was on my way home, that the R10 note was torn and unusable. It’s frustrating to receive damaged currency that I cannot use. I expected better quality control and attention to detail, especially in such a well-known store. Pep should not be selfish with their customers, and I hope they improve their cash handling standards to prevent this from happening to anyone else because I'm stuck with unusable money and I'm feeling so disappointed!

Their response was asking me to call them if I need further help!!! I appreciate Pep’s response here, but it feels more like a formality than an actual resolution. I explained myself in my initial review, expecting some action or direct assistance, but Pep’s response simply asked me to call.

It would have been far more helpful if they had offered a way for me to exchange the damaged currency at any branch or provided clear guidance on how they’d address such issues in the future. I’m left disappointed, still stuck with unusable money, and feeling that my complaint wasn’t taken seriously.