Complaint gainst Pep Stores

On the 27th of July 2018 at 12 pm i Welcome Lucky Kunene entered Pep Stores Carlton Centre in Joburg. I then proceeded to the mens section browsing around there.I was particularly interested in their new spring/summer collection .I browsed through that section for approximately 10-15 minutes couldn't find anything interesting ,i then proceeded to the till points to purchase Telkom Cell phone Airtime to the value of ZAR10.00. After the purchase as i was loading the Airtime pin number from the till slip i was rudely interrupted by a guy who did identify himself, told me to move away from the till points as i was blocking the till points. I then proceeded towards the exit point where i was blocked by the same Guy who told me i was under suspicion and rudely told me to take of my shirt i was wearing.When i asked why he told me it looks like one of their shirts when i refused and told him this is harassment he ********** my shirt in front of other customers and took it to the back of the store. After about 15 minutes of waiting without my shirt on he came back and threw the shirt back at me without any explanation and apology. I was very angry and asked does he do this to all the customers who enters the store and he refused to answer me. I then told him that i am gonna report this to senior management of Pep stores he said he didn't care and rudely told me to leave his store. After a heated verbal exchange of words i then asked him to identify himself and he identified himself as the store Manager.Needless to say i was quite shocked at his behavior as the Manager who was supposed to respect and handle his customers with dignity. On the very same day of the 27th of july 2018 i went to the office of the Customer Ombudsman to lay a complaint against Pep Stores Carlton Centre. I laid a complaint with the Customer Ombudsman's Office detailing everything that happened at the store. The Ombudsman office promised me to take the matter with Pep Stores HEad OFFICE but till this day i haven't heard from them. I am extremely angry and frustrated by this blatant abuse of Me as a Person and Customer of Pep Sores. I want a recourse and swift response from Pep Sore Senior Management including compensation and public apology fro Pep Stores.

Please treat this matter to your utmost consideration

Lucky Kunene ********** 799