Complaint about non service

My pensioner mother bought a phone in September. It stopped working—only shows the charging screen but never switches on. She unfortunately misplaced her receipt.

When I took the phone back to the store, I received ZERO assistance. The customer centre was equally useless. Even after escalating to the manager, Ms Amanda, and her colleagues Jabulile and Lindiwe, all I got was excuses and rigid “policy talk.”

It is unacceptable that a pensioner is denied help simply because of a misplaced receipt. Policies are not cast in stone—they should serve customers, not be used as shields to avoid responsibility.

This is disgraceful service. I demand urgent intervention and accountability. My mother deserves better treatment and a working phone.