COMPLAINT

I went and bought my daughter school pants on 6 February 2019 at around 14h00. When I got home the pants didn't fit. I misplaced the receipt between work and home. Today, 7 February 2019 at around 11h00 I went to the Shop to exchange the pants for a bigger size. I was told I will never exchange the pants without the receipt, meaning I must buy another one, when the pair I have was bought from the very same shop less that 24hrs ago and it is still in the same condition. but for the mere fact that that I do not have the receipt its no longer their business. That in my view is poor service. I am also human and receipts do get lost but they have to have mechanisms in place to track if that item was bought from their shop. I did not send any to buy and return the item. I went there myself but I wish to express my dissatisfaction and wish to be assisted in this regard.