Complaint

I am Michelle Andrews, ********** 444 ,email ********** and I've been struggling with Pepstores since 2017. 10November I bought a PepMoney Card for R20 thinking that I am gonna save money on the card for future use.11December 2017 I bought two tokens of R20 each to load on the card ,but only one token loaded thus far.Since then I've been inconvenienced cos the other token cannot load.Ive been in the shop ten times but still no help.Ive been told that they offline for a month, customer service was phoned but they couldn't help either. I left my card and details with the Manager Jostine to see if she can do something, but after a week she told me that she also doesn't know why my tokens can't load.She also said she needs authorization to refund me. Yesterday I phoned customer service myself and a woman called Jenny told me that my card was not registered and today I phoned again and the gentleman told me he doesn't know why the token doesn't want to load.Today I stood for 45 minutes in the store while the assistant Whitney tried to load the token while on the phone with the customer service. I feel that I was ****med,that I've been inconvenienced and since November I couldn't not save any money on my PepMoney Card due to this token not loading. I think that after four months I've been inconvenienced long enough .