Complaint

Hello Peter, I am Gloria Mahlangu from Monsterloos (Limpopo, Nebo)yesterday I bought some items at Pep Store (Moratiwa, Nebo) and the transaction went through twice. I paid for those items twice. Yesterday I had to go back to Pep store to inform them about this issue, the cashier Abigail and his Manager Zebedia Longwe gave me a false information thT I will get my money after 24 hours and 24 hours has passed already. Today I went there again inform them that I didn't get my money back, I waited there for almost 2 hours and afterwards I was told that I will get my money after 3 to 7 working days. I am really disappointed about Pep because Zebedia Longwe has ill treated me. He has bad attitude towards customers. I was treated like a ******* bin and his staff were even laughing at me the way he was talking to me. I demand an apology from Longwe Zibedia and Abigail. Please help as soon as possible