Complain

Subject: Urgent Complaint: *****ulent Activity by PEP Store Cashier

Dear PEP Group, I am writing to formally lodge a complaint regarding an incident at the PEP Store in Thulamahashe, Mpumalanga.

I made a cash deposit via a well-known retail store service, intending for the funds to be collected by my grandmother. Upon visiting the store to retrieve the money, my grandmother provided the cashier, Patricia, with the deposit number and secret code. Despite this, Patricia claimed there was no money available, which is highly suspicious. It is impossible for someone to provide both the deposit number and secret code without the funds being in the account. I wen to the bank and they told me that the money was redeemed at same pep Patricia told my grandmother that there's no money

This incident raises serious concerns about *****ulent activity at this branch. I strongly suspect that the cashier acted dishonestly, and I urge PEP Group to conduct a thorough investigation into this matter.

I am requesting: 1. An immediate and comprehensive investigation into this incident. 2. A clear resolution, including the recovery of the missing funds. 3. Appropriate action to be taken against the cashier, if found guilty of misconduct.

I am extremely disappointed with this experience and expect the matter to be resolved as soon as possible. Please keep me updated on the progress of your investigation.

Thank you. Sincerely, Amukelani Mabunda ***