Complain about PEP store

This I smy story

I went to pep 5598 soshavguve crossing to buy phones for my kids and to my surprise the phone keeps on germing and the phone cannot even load apps on it and I thought maybe the are OK I give them to the children to use them but when I come back from work they complained to me that phone are still germing and on the 20.12.24 I want back to the branch going to explain the phone problem to them but the manager said she is bizzy and she will leave me with someone to assist the I agree the lady did not even check the phones problem she told me "What did I expect with Hisense" the she told me that the problem is the ram the phone does not have enough memory to keep children games then she went to the manager to tel her that the phones are fine.

The manager just come from the office saying I can not help you because the phone are fine is just memory that the phone have is small

I told the manager that it can not be the memory because I told you the phones were for kids games I you said you choose them and suggested I buy the memory cards they will suit the kids well And I said the lady did not check the fault that I told you about she said she thought the phones were checked she than told me she will check the phones Then she checked the phone and she found that the phones were faulty then she said OK let me check the damages the I said it fine by me she tell me now of scratches on the phone then she said because she did not give me the phones with screeches she will not assist me the only thing she can keep the phones for 7day for refund to pass she book them for repair then I said no I rather pay for those screaches the she said no that how they work but on the slip they said refund or er exchange with 7 day she said she cannot help

I even logged a call with pepcare but my ticket was closed without being resolved And I called their area manager she was very rude she didn't even greet, now when I speak to her on WhatsApp she BLUETICK me. Good morning Chantel My Name is M******* M***e. I bought 2 phones at pep at 5598 soshavguve crossing on the 17_12_2024 for my kids. So when I went there I told them to assist me with the phones for my kids as I don't know much about the phone so they gave me U41 and U42 Hisense. Then went I reach home the phone is germing and I can not be able to install 1 app on that phone. So I return the phones back on the 20_12_2024 as they told me if it gives me some problems before 7 days I must return it for refund. But on the 20_12_2024 when I reach there i was told that they can not help me as it has scratches and I told them I don't mind paying for those scratches as I am no longer interested on those phones. The Manager told me that there is nothing she can do and her service it was very poor as she was talking to me like I am nothing. Then I left the phones in the store as there service it was bad to me. All I want is a refund to my account. And I am no longer interested on going into that store anymore as they treat customers like *******. I attach the slip. Have a great day.

I feel that pep has failed me in all aspects