Complain

Am one of the rapid customer of pep stores, i bought a Hisense mobile phone in December 2021, it gave me a problem in January 2022, i took it back to pep store at PROTEA GARDENS ALL where i bought it, the phone manual booklet says it only takes 4 weeks for repair but is now 5 weeks n 3 days since i took it in store for repair, when i go for collection they keep telling me is not yet back with unknown reason as i expected to make a pick up on the 26 February 2022, now i have to struggle further more clueless of what's going on, you can understand i bought that phone because i certainly need it for various reasons, please help Contact #: ***