Clueless

I went to the Pep at Greenstone yesterday.<br> I paid with my debit card, I received notifications that the money went out of my account but their terminal indicated declined.<br> <br> I was told by the cashier to redo the transaction as they often had the same problem.<br> <br> I told them I wouldn't do that as I had not received a reversal message.<br> <br> The person who was supposedly in charge didn't know what to do as the manager wasn't there.<br> <br> I told them to reverse the transaction as I wasn't going to wait for my bank to reverse the transaction but they refused as they claimed that this type of incident occurred all the time.<br> <br> After some time the reversal message came through and I then paid cash for the items.<br> <br> The store obviously has an issue with their terminal but make no attempt to rectify the issue instead the customer must get messed around playing games at the shop.<br> To make it worse is that the staff have no clue what to do in cases like this and they are downright rude too.<br> <br> Brilliant customer service from Pep.