CHEATED BY PEP AND HELPLESS

DEAR HELLO PETER

I BOUGHT A CELLPHONE FROM PEP IN CAMPUS SQUARE, AUCKLAND PARK ON THE 23/01/2018 FOR MY HUSBAND'S BIRTHDAY ON THE 28TH. A LADY CALLED MAPULE ASSISTED ME TO CHECK THE PHONE AS IT WAS THE LAST ONE IN STOCK AND SAID IT IS FUNCTIONING WELL. UNFORTUNATELY FOR ME I HAD TO GO ON A WORK TRIP AND THEREFORE MISSED THE 7 DAYS REFUND POLICY. WHEN I CAME BACK ON THE 31/01/208 TO GIVE MY HUBBY HIS GIFT IT DID NOT SWITCH ON. I HAD NEVER OPENED IT SINCE IN THE SHOP WHEN I BOUGHT IT. I CHARGED IT AND IT OVERHEATED TERRIBLY I COULD NOT HOLD IT. IT SWITCHED ON FOR ABOUT 10 MINUTES AND BATTERY WAS FLAT AGAIN. I RETURNED IT TO PEP AND THE 3 LADIES WERE VERY RUDE TO ME WHEN TELLING ME IT CANNOT BE SWAPPED. THEY TOOK IT IN FOR REPAIRS (A PHONE I NEVER USED), AND SAID I WILL GET A CALL WITHIN 2 TO 3 WEEKS. I HAVE BEEN CALLING TO MAKE A FOLLOW UP ALL IN VAIN. INSTEAD I WAS GIVEN A COURIER NUMBER TO CALL AND CHECK WHAT HAPPENED TO MY PHONE ( NUMBER GIVEN FROM PEP - ********** 726). UNTIL NOW MY HUSBAND HAS NEVER RECEIVED HIS BIRTHDAY GIFT AND I DO NOT KNOW WHERE MY PHONE IS... I REGRET EVEN GOING INTO PEP