1 reviews | Active since May 2017
Cellphone Repair - 3 months later
<p>a 1 month old Cellphone was handed in to PEP Bethlehem with the following defects:</p> <p>1) Speaker not functioning properly</p> <p>2) Ink on screen</p> <p> </p> <p>RMA Number 58233</p> <p>PRJ 017805</p> <p> </p> <p>The Repar Document CLEARLY states minimum turnaround time 7 working days!!!!!!</p> <p> </p> <p>NO FEEDBACK RECEIVED!!!!</p> <p> </p> <p> </p> <p> </p>
So I phoned the Repair Centre again....
Asked to speak to a Supervisor / Manager, she was too busy to speak to me. Promised to give me a calll back. Guess what??? Still waiting!!!!
So I phoned the Repair Centre again....
Asked to speak to a Supervisor / Manager, she was too busy to speak to me. Promised to give me a calll back. Guess what??? Still waiting!!!!
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
I cannot believe that the service is going backwards!!!!
So I was contacted by this guy:
SCHALK DU PLESSIS
HELPDESK MANAGER
on email saying he tried to call...no missed calls... so I had to call.
WHAT A BAD ATTITUDE!!!!!!!!! Talks like he is at a funeral, showing no interest at ALL in resolving the issue!!!!
WOW, dumbfounded by this......
I cannot believe that the service is going backwards!!!!
So I was contacted by this guy:
SCHALK DU PLESSIS
HELPDESK MANAGER
on email saying he tried to call...no missed calls... so I had to call.
WHAT A BAD ATTITUDE!!!!!!!!! Talks like he is at a funeral, showing no interest at ALL in resolving the issue!!!!
WOW, dumbfounded by this......