Cellphone defect. I bought a Z3 cellphone in Dec'16, had a challenge on the 17/12/16, They've took my receipt. In October I experienced a problem and took it in and was asked to give pop, my details were available on their system.

The manager was rude. Despite details of my purchase showing on the system they refused to book in my phone which is under warranty for repairs. I went to get my bank statement to serve as proof. I went to pep cell Chris hani in vosloorus more than 3 times, sent from pillar to post. They booked the cellphone for repairs and commented that"should mtn loose it they won't take responsibility" BAD CUSTOMER SERVICE. I'm not confident that they will send my phone to mtn. When I asked how long will they take for feedback they said 5weeks .....