CELL PHONE ISSUE

Good Day I would like to lay a Complaint against PEP Stores based at Selcourt Towers Springs, as well as PEP Head Office and their attitude as well as their Terms & Conditions. On the 24th November 2018 my son's father bought him a cell phone for Christmas from the above mentioned PEP Store. On Christmas morning to my sons excitement he received a Cell Phone and was totally over the moon. Only for all that excitement to disappear when his brand new cell phone would not charge or even come on. Straight after Christmas on the 27th December 2018 I went to the store with the phone all still brand new in the box and original packaging as well as the slip to get the phone exchanged so that my son could get his Christmas present. Well guess what, firstly the service received from the staff members at this branch is disgusting. They make you feel like it is really so much effort to even assist you never mind try and resolve the problem. After waiting for them to decide what they want to do I was told that they would send the phone away for repairs. I was totally shocked at this and said NO WAY. This is a brand new phone and has never been used or even switched on and now I must accept a repaired phone when I paid for a brand new phone. This phone was sold faulty and now i must accept to receive a repaired phone. The staff did not care what my issue was and shoved the slip at me showing me that the terms and conditions are 7 days. I explained that this was a Christmas gift so how would it be possible for it to have been returned within 7 days. Their response was "not our problem, that is how it is" I called the area manager while still standing in the store and his attitude was the same. I called the customer center and their attitude was the same. I am still not happy and feel that over the Christmas period the policy should be different as people buy cell phones as gifts and for a child to open their Christmas gift and it wont charge or even come on is not acceptable. The attitude of all involved is disgusting and then for me to have to accept a repaired phone for the price of a brand new phone when it was never even used or working is so not acceptable. I would like to warn all customers that buy Cell Phones from any PEP Stores to please be careful they do sell faulty phones and then expect you to be happy that they will send it in for repairs at a brand new cell phone price. Disgusted and never again customer of PEP Stores